Return & Exchange Policy

Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make it right.

Easy 7-Day Returns

You can request a return within 7 days of receiving your order. To be eligible for a return, the product must be unused, unwashed, and in its original condition with all tags attached. Items that have been worn, washed, altered, or damaged by the customer are not eligible for return.

How to Initiate a Return

Email us at support@rangrezan.com or WhatsApp us with your order number, the product you’d like to return, and the reason for the return. Our team will try to respond within 24 hours with return instructions. Pack the product securely in its original packaging and ship it back using the prepaid return label we provide.

Replacement & Exchange Process

Once we receive and inspect the returned product, we will process a replacement or exchange within 5 to 7 business days. Please note, we do not offer monetary refunds — only exchanges or replacements are available.

Exchanges

Want a different size or colour? We’re happy to exchange. Follow the same return process and mention the size or colour you’d like instead. Exchanges are subject to stock availability. If the requested size or colour is unavailable, we’ll provide store credit for future use.

Items Not Eligible for Return

Products marked as “Final Sale” or “Non-Returnable.” Items that have been worn, washed, or altered. Products without original tags and packaging.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We’ll arrange a free replacement — no questions asked.

For any return or exchange queries, reach out to us at support@rangrezan.com or WhatsApp us. We typically respond within a few hours.